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Jan 18 2021 |
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Introduction

考试说明

本试卷是VeriSM™ Essentials (VERISME.CH)模拟考试。 EXIN考试准则适用于该考试。

本试卷由20 道单项选择题组成。每道选择题有多个选项,但这些选项中只有一个是正确答案。

本试卷的总分是20分。每道题的分数是1分。您需要获得13分或以上通过考试。

考试时间为30分钟。

祝您好运!





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VeriSM™ is a registered trademark of IFDC.
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Question

1  of 20
以下哪一种表述符合影子行为(shadow behavior)?

What is the best description of shadow behavior?

Question

2  of 20
治理如何贯通整个组织?

How does governance flow through an organization?

Question

3  of 20
新技术导致组织内部发生变化。

以下哪一项属于其中之一?

New technology has led to changes within organizations.

Which is one of these changes?

Question

4  of 20
以下哪一种表述关于组织文化的描述最到位?

How can organizational culture best be described?

Question

5  of 20
创建服务文化重要的元素是什么?

What is the most important element of creating a service culture?

Question

6  of 20
情商决定了两个主要能力:人际和社交。

以下哪两项技能属于社交能力?

Emotional intelligence defines two main competencies: personal and social.

Which two skills belong to the social competence?

Question

7  of 20
团队组建的最后阶段是什么?

What is the last stage of team formation?

Question

8  of 20
团队之间存在可能各自为政的棘手问题。

管理层应对这一问题的建议是什么?

There is a challenge that teams may operate in silos.

What is a recommendation that management should do to overcome this challenge?

Question

9  of 20
成功的期望值管理取决于对预期内容有清晰的认识。

如何形成这一清晰认识?

Successful expectation management depends on developing a clear vision of what is expected.

How can this clarity be achieved?

Question

10  of 20
以下哪一项是沟通中应考虑的五个要素之一?

What is one of the five components that should be considered in communication?

Question

11  of 20
VeriSM™模型的哪一项要素决定了必需的管理活动或实践,通过规定规章制度或界限满足治理要求?

Which element of the VeriSM™ model defines the management activities or practices necessary to meet the governance requirements by providing guardrails or boundaries?

Question

12  of 20
新产品或服务经过部署之后,服务提供者将为用户的使用提供持续支持。

VeriSM™模型的哪一项要素体现了这一支持?

Following the deployment of a new product or service, the service provider will provide ongoing support in its use to consumers.

Which element of the VeriSM™ model describes this provision of support?

Question

13  of 20
VeriSM™重新定义传统服务管理的核心原因是什么?

What is the main reason VeriSM™ re-defines traditional service management?

Question

14  of 20
是什么将VeriSM™与其他IT服务管理方法区分开来?

What differentiates VeriSM™ from other IT service management approaches?

Question

15  of 20
VeriSM™引入了管理网格(Management Mesh)的概念。管理网格结合了资源、管理实践、环境和新兴技术四个要素,创造和交付产品和服务。

以下哪一项要素应包含相关框架如ITIL,或相关方法伦如COBIT?

VeriSM™ introduces the concept of the Management Mesh. This combines the four elements of resources, management practices, environment and emerging technologies to create and deliver products and services.

In which element should frameworks such as ITIL or methodologies such as COBIT be included?

Question

16  of 20
在理解组织治理和服务管理原则后才能构建管理网格(Management Mesh)。

在构建网格前还须制定什么?

The Management Mesh can only be built once the organizational governance and service management principles are understood.

What else must also be developed before the Mesh is built?

Question

17  of 20
VeriSM™模型中定义(Define)阶段的目标是什么?

What is an objective of the Define stage in the VeriSM™ model?

Question

18  of 20
测试为什么是生产(Produce)阶段的重要部分?

Why is testing an important part of the Produce stage?

Question

19  of 20
以下哪一项活动属于提供(Provide)阶段的一部分?

What activity is part of the Provide stage?

Question

20  of 20
响应(Respond)阶段的记录(Record)活动涵盖了以下哪一项?

What is covered by the activity Record in the Respond stage?