Questionmark Perception
Aug 19 2018 |
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Introduction

Introduction

This is the sample exam VeriSM™ Essentials. The Rules and Regulations for EXIN's examinations apply to this exam.

This sample exam consists of 20 multiple-choice questions. Each multiple-choice question has a number of possible answers, of which only one is the correct answer.

The maximum number of points that can be obtained for this sample exam is 20. Each correct answer is worth one point. If you obtain 13 points or more you will pass.

The time allowed for this sample exam is 30 minutes.

Good luck!





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EXIN® is a registered trademark.
VeriSM™ is a registered trademark of IFDC.

Question

1  of 20
What is the best description of shadow behavior?

Question

2  of 20
How does governance flow through an organization?

Question

3  of 20
New technology has led to changes within organizations.

Which is one of these changes?

Question

4  of 20
How can organizational culture best be described?

Question

5  of 20
What is the most important element of creating a service culture?

Question

6  of 20
Emotional intelligence defines two main competencies: personal and social.

Which two skills belong to the social competence?

Question

7  of 20
What is the last stage of team formation?

Question

8  of 20
There is a challenge that teams may operate in silos.

What is a recommendation that management should do to overcome this challenge?

Question

9  of 20
Successful expectation management depends on developing a clear vision of what is expected.

How can this clarity be achieved?

Question

10  of 20
What is one of the five components that should be considered in communication?

Question

11  of 20
Which element of the VeriSM™ model defines the management activities or practices necessary to meet the governance requirements by providing guardrails or boundaries?

Question

12  of 20
Following the deployment of a new product or service, the service provider will provide ongoing support in its use to consumers.

Which element of the VeriSM™ model describes this provision of support?

Question

13  of 20
What is the main reason VeriSM™ re-defines traditional service management?

Question

14  of 20
What differentiates VeriSM™ from other IT service management approaches?

Question

15  of 20
VeriSM™ introduces the concept of the Management Mesh. This combines the four elements of resources, management practices, environment and emerging technologies to create and deliver products and services.

In which element should frameworks such as ITIL or methodologies such as COBIT be included?

Question

16  of 20
The Management Mesh can only be built once the organizational governance and service management principles are understood.

What else must also be developed before the Mesh is built?

Question

17  of 20
What is an objective of the Define stage in the VeriSM™ model?

Question

18  of 20
Why is testing an important part of the Produce stage?

Question

19  of 20
What activity is part of the Provide stage?

Question

20  of 20
What is covered by the activity Record in the Respond stage?