Questionmark Perception
Jan 22 2019 |
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Introduction

Introduction

This is the sample exam VeriSM™ Plus. The Rules and Regulations for EXIN's examinations apply to this exam.

This sample exam consists of 20 multiple-choice questions. Each multiple-choice question has a number of possible answers, of which only one is the correct answer.

The maximum number of points that can be obtained for this sample exam is 20. Each correct answer is worth one point. If you obtain 13 points or more you will pass.

The time allowed for this sample exam is 30 minutes.

Good luck!





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EXIN® is a registered trademark.
VeriSM™ is a registered trademark of IFDC.

Question

1  of 20
New technology has led to changes within organizations.

Which is one of these changes?

Question

2  of 20
What is the key activity of a leader's role?

Question

3  of 20
Emotional intelligence defines two main competencies: personal and social.

Which two skills belong to the social competence?

Question

4  of 20
What is the last stage of team formation?

Question

5  of 20
What is the main reason VeriSM™ re-defines traditional service management?

Question

6  of 20
Why is testing an important part of the Produce stage?

Question

7  of 20
What activity is part of the Provide stage?

Question

8  of 20
What steps describe the high-level process for adapting the VeriSM™ model?

Question

9  of 20
The Define stage of the VeriSM™ model produces a definition of what good service looks like.

During which process does this activity take place?

Question

10  of 20
Which is the objective of service measurement?

Question

11  of 20
An organization is growing rapidly and therefore wants to reconsider all their processes. They find that testing is too risky. They want to minimize costs of fixing errors resulting from late discovery of integration and test errors.

Which management practice would best address this issue?

Question

12  of 20
How can Agile be used to support service management?

Question

13  of 20
How does DevOps advance service management practices?

Question

14  of 20
In Lean, different types of waste are distinguished.

What type of waste is “producing at levels of quality more than required by the customer"?

Question

15  of 20
What is an example of User Experience (UX)?

Question

16  of 20
How does continuous delivery positively impact change control processes?

Question

17  of 20
Technology is changing fast and this provides significant challenges for service management.

What is a generic challenge identified for service management?

Question

18  of 20
What is a key benefit of cloud?

Question

19  of 20
An organization decides to use a SaaS solution to control their new Internet of Things (IoT) monitoring devices.

What is most important to consider from a service management point of view?

Question

20  of 20
An organization wants to break out of fire-fighting mode and move to the proactive mode.

On which element(s) of the VeriSM™ model should the focus be first?