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Sep 28 2020 |
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Introduction

考试说明

本试卷是VeriSM™ Foundation (VERISMF.CH)模拟考试。 EXIN考试准则适用于该考试。

本试卷由40 道单项选择题组成。每道选择题有多个选项,但这些选项中只有一个是正确答案。

本试卷的总分是40分。每道题的分数是1分。您需要获得26分或以上通过考试。

考试时间为60分钟。

祝您好运!





Copyright © EXIN Holding B.V. 2020 and BCS. All rights reserved.
EXIN® is a registered trademark.
VeriSM™ is a registered trademark of IFDC.

Question

1  of 40
以下哪一种表述符合影子行为(shadow behavior)?

What is the best description of shadow behavior?

Question

2  of 40
治理如何贯通整个组织?

How does governance flow through an organization?

Question

3  of 40
新技术导致组织内部发生变化。

以下哪一项属于其中之一?

New technology has led to changes within organizations.

Which is one of these changes?

Question

4  of 40
数字化转型要求在组织内部采用一种新型的服务管理方法。

组织的服务管理原则属于哪个领域?

Digital transformation requires a new approach to service management within organizations.

Where is the ownership of service management principles situated in an organization?

Question

5  of 40
以下哪一种表述关于组织文化的描述最到位?

How can organizational culture best be described?

Question

6  of 40
创建服务文化重要的元素是什么?

What is the most important element of creating a service culture?

Question

7  of 40
领导者角色的关键活动是什么?

What is the key activity of a leader's role?

Question

8  of 40
情商决定了两个主要能力:人际和社交。

以下哪两项技能属于社交能力?

Emotional intelligence defines two main competencies: personal and social.

Which two skills belong to the social competence?

Question

9  of 40
如何称呼掌握既有广度又有深度知识的专家?

What is the name of the professional that should have both breadth and depth of knowledge?

Question

10  of 40
团队组建的最后阶段是什么?

What is the last stage of team formation?

Question

11  of 40
团队之间存在可能各自为政的棘手问题。

管理层应对这一问题的建议是什么?

There is a challenge that teams may operate in silos.

What is a recommendation that management should do to overcome this challenge?

Question

12  of 40
成功的期望值管理取决于对预期内容有清晰的认识。

如何形成这一清晰认识?

Successful expectation management depends on developing a clear vision of what is expected.

How can this clarity be achieved?

Question

13  of 40
以下哪一项是沟通中应考虑的五个要素之一?

What is one of the five components that should be considered in communication?

Question

14  of 40
Kotter组织变革管理(OCM)模型中的第一个重要步骤是什么?

What is the first important step in Kotter's Organizational Change Management (OCM) model?

Question

15  of 40
VeriSM™模型的哪一项要素决定了必需的管理活动或实践,通过规定规章制度或界限满足治理要求?

Which element of the VeriSM™ model defines the management activities or practices necessary to meet the governance requirements by providing guardrails or boundaries?

Question

16  of 40
新产品或服务经过部署之后,服务提供者将为用户的使用提供持续支持。

VeriSM™模型的哪一项要素体现了这一支持?

Following the deployment of a new product or service, the service provider will provide ongoing support in its use to consumers.

Which element of the VeriSM™ model describes this provision of support?

Question

17  of 40
VeriSM™重新定义传统服务管理的核心原因是什么?

What is the main reason VeriSM™ re-defines traditional service management?

Question

18  of 40
是什么将VeriSM™与其他IT服务管理方法区分开来?

What differentiates VeriSM™ from other IT service management approaches?

Question

19  of 40
VeriSM™引入了管理网格(Management Mesh)的概念。管理网格结合了资源、管理实践、环境和新兴技术四个要素,创造和交付产品和服务。

以下哪一项要素应包含相关框架如ITIL,或相关方法伦如COBIT?

VeriSM™ introduces the concept of the Management Mesh. This combines the four elements of resources, management practices, environment and emerging technologies to create and deliver products and services.

In which element should frameworks such as ITIL or methodologies such as COBIT be included?

Question

20  of 40
在理解组织治理和服务管理原则后才能构建管理网格(Management Mesh)。

在构建网格前还须制定什么?

The Management Mesh can only be built once the organizational governance and service management principles are understood.

What else must also be developed before the Mesh is built?

Question

21  of 40
VeriSM™模型中定义(Define)阶段的目标是什么?

What is an objective of the Define stage in the VeriSM™ model?

Question

22  of 40
测试为什么是生产(Produce)阶段的重要部分?

Why is testing an important part of the Produce stage?

Question

23  of 40
以下哪一项活动属于提供(Provide)阶段的一部分?

What activity is part of the Provide stage?

Question

24  of 40
响应(Respond)阶段的记录(Record)活动涵盖了以下哪一项?

What is covered by the activity Record in the Respond stage?

Question

25  of 40
以下哪些步骤描述了采用VeriSM™模型的高层次流程(high-level process)?

What steps describe the high-level process for adapting the VeriSM™ model?

Question

26  of 40
VeriSM™模型的定义(Define)阶段形成关于良好服务的定义。

这项活动发生在以下哪个流程?

The Define stage of the VeriSM™ model produces a definition of what good service looks like.

During which process does this activity take place?

Question

27  of 40
服务测量的目标是什么?

Which is the objective of service measurement?

Question

28  of 40
组织发展迅猛,因此希望重新审视其所有流程,但又发现测试的风险过大。组织希望最大限度地减少因集成和测试错误发现滞后而产生的错误修复成本。

以下哪一种管理实践解决这个问题的效果最好

An organization is growing rapidly and therefore wants to reconsider all their processes. They find that testing is too risky. They want to minimize costs of fixing errors resulting from late discovery of integration and test errors.

Which management practice would best address this issue?

Question

29  of 40
敏捷如何能够支持服务管理?

How can Agile be used to support service management?

Question

30  of 40
DevOps如何提升服务管理实践?

How does DevOps advance service management practices?

Question

31  of 40
在服务集成与管理(SIAM)中,消费者与提供者之间层是什么?

What is the layer between consumer and provider in Service and Integration Management (SIAM)?

Question

32  of 40
精益生产中区分了不同类型的浪费。

哪一类浪费属于“生产质量超出消费者需求”?

In Lean, different types of waste are distinguished.

What type of waste is “producing at levels of quality more than required by the customer"?

Question

33  of 40
左移(Shift Left)是一种将方案开发、交付和支持推到其生命周期早期阶段,从而提高效率,节约成本并提高客户关注度的方法。

以下哪一项活动属于左移的特征?

Shift Left is an approach which sees solution development, delivery and support pushed to earlier stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.

Which activity is not a feature of Shift Left?

Question

34  of 40
以下哪一项属于用户体验(UX)?

What is an example of User Experience (UX)?

Question

35  of 40
持续交付如何积极影响变更控制流程?

How does continuous delivery positively impact change control processes?

Question

36  of 40
技术不断飞速变化,给服务管理带来了重大挑战。

下列哪一项属于服务管理中存在的共性挑战?

Technology is changing fast and this provides significant challenges for service management.

What is a generic challenge identified for service management?

Question

37  of 40
以下哪一项是云的主要优点?

What is a key benefit of cloud?

Question

38  of 40
一个组织决定利用SaaS解决方案控制其新的物联网(IoT)监控设备。

从服务管理的角度来看,以下哪一项重要,需要重点考虑?

An organization decides to use a SaaS solution to control their new Internet of Things (IoT) monitoring devices.

What is most important to consider from a service management point of view?

Question

39  of 40
机器人流程自动化(RPA,或译作软件机器人/虚拟劳动者)在服务管理过程中具有什么优点?

What is the advantage of Robotic Process Automation (RPA) in service management processes?

Question

40  of 40
一个组织希望打破“救火的工作模式”并转向主动模式。

应该首先关注VeriSM™模型中的哪项元素?

An organization wants to break out of fire-fighting mode and move to the proactive mode.

On which element(s) of the VeriSM™ model should the focus be first?