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Nov 19 2018 |
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Introduction

Introduction

This is the sample exam VeriSM™ Foundation. The Rules and Regulations for EXIN's examinations apply to this exam.

This sample exam consists of 40 multiple-choice questions. Each multiple-choice question has a number of possible answers, of which only one is the correct answer.

The maximum number of points that can be obtained for this sample exam is 40. Each correct answer is worth one point. If you obtain 26 points or more you will pass.

The time allowed for this sample exam is 60 minutes.

Good luck!





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VeriSM™ is a registered trademark of IFDC.

Question

1  of 40
What is the best description of shadow behavior?

Question

2  of 40
How does governance flow through an organization?

Question

3  of 40
New technology has led to changes within organizations.

Which is one of these changes?

Question

4  of 40
Digital transformation requires a new approach to service management within organizations.

Where is the ownership of service management principles situated in an organization?

Question

5  of 40
How can organizational culture best be described?

Question

6  of 40
What is the most important element of creating a service culture?

Question

7  of 40
What is the key activity of a leader's role?

Question

8  of 40
Emotional intelligence defines two main competencies: personal and social.

Which two skills belong to the social competence?

Question

9  of 40
What is the name of the professional that should have both breadth and depth of knowledge?

Question

10  of 40
What is the last stage of team formation?

Question

11  of 40
There is a challenge that teams may operate in silos.

What is a recommendation that management should do to overcome this challenge?

Question

12  of 40
Successful expectation management depends on developing a clear vision of what is expected.

How can this clarity be achieved?

Question

13  of 40
What is one of the five components that should be considered in communication?

Question

14  of 40
What is the first important step in Kotter's Organizational Change Management (OCM) model?

Question

15  of 40
Which element of the VeriSM™ model defines the management activities or practices necessary to meet the governance requirements by providing guardrails or boundaries?

Question

16  of 40
Following the deployment of a new product or service, the service provider will provide ongoing support in its use to consumers.

Which element of the VeriSM™ model describes this provision of support?

Question

17  of 40
What is the main reason VeriSM™ re-defines traditional service management?

Question

18  of 40
What differentiates VeriSM™ from other IT service management approaches?

Question

19  of 40
VeriSM™ introduces the concept of the Management Mesh. This combines the four elements of resources, management practices, environment and emerging technologies to create and deliver products and services.

In which element should frameworks such as ITIL or methodologies such as COBIT be included?

Question

20  of 40
The Management Mesh can only be built once the organizational governance and service management principles are understood.

What else must also be developed before the Mesh is built?

Question

21  of 40
What is an objective of the Define stage in the VeriSM™ model?

Question

22  of 40
Why is testing an important part of the Produce stage?

Question

23  of 40
What activity is part of the Provide stage?

Question

24  of 40
What is covered by the activity Record in the Respond stage?

Question

25  of 40
What steps describe the high-level process for adapting the VeriSM™ model?

Question

26  of 40
The Define stage of the VeriSM™ model produces a definition of what good service looks like.

During which process does this activity take place?

Question

27  of 40
Which is the objective of service measurement?

Question

28  of 40
An organization is growing rapidly and therefore wants to reconsider all their processes. They find that testing is too risky. They want to minimize costs of fixing errors resulting from late discovery of integration and test errors.

Which management practice would best address this issue?

Question

29  of 40
How can Agile be used to support service management?

Question

30  of 40
How does DevOps advance service management practices?

Question

31  of 40
What is the third layer between consumer and provider in Service and Integration Management (SIAM)?

Question

32  of 40
In Lean, different types of waste are distinguished.

What type of waste is “producing at levels of quality more than required by the customer"?

Question

33  of 40
Shift Left is an approach which sees solution development, delivery and support pushed to earlier stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.

Which activity is not a feature of Shift Left?

Question

34  of 40
What is an example of User Experience (UX)?

Question

35  of 40
How does continuous delivery positively impact change control processes?

Question

36  of 40
Technology is changing fast and this provides significant challenges for service management.

What is a generic challenge identified for service management?

Question

37  of 40
What is a key benefit of cloud?

Question

38  of 40
An organization decides to use a SaaS solution to control their new Internet of Things (IoT) monitoring devices.

What is most important to consider from a service management point of view?

Question

39  of 40
What is the advantage of Robotic Process Automation (RPA) in service management processes?

Question

40  of 40
An organization wants to break out of fire-fighting mode and move to the proactive mode.

On which element(s) of the VeriSM™ model should the focus be first?