Questionmark Perception
Jan 18 2021 |
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Introduction

考试说明

本试卷是VeriSM™ Plus (VERISMPL.CH)模拟考试。 EXIN考试准则适用于该考试。

本试卷由20 道单项选择题组成。每道选择题有多个选项,但这些选项中只有一个是正确答案。

本试卷的总分是20分。每道题的分数是1分。您需要获得13分或以上通过考试。

考试时间为30分钟。

祝您好运!





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Question

1  of 20
新技术导致组织内部发生变化。

以下哪一项属于其中之一?

New technology has led to changes within organizations.

Which is one of these changes?

Question

2  of 20
领导者角色的关键活动是什么?

What is the key activity of a leader's role?

Question

3  of 20
情商决定了两个主要能力:人际和社交。

以下哪两项技能属于社交能力?

Emotional intelligence defines two main competencies: personal and social.

Which two skills belong to the social competence?

Question

4  of 20
团队组建的最后阶段是什么?

What is the last stage of team formation?

Question

5  of 20
VeriSM™重新定义传统服务管理的核心原因是什么?

What is the main reason VeriSM™ re-defines traditional service management?

Question

6  of 20
测试为什么是生产(Produce)阶段的重要部分?

Why is testing an important part of the Produce stage?

Question

7  of 20
以下哪一项活动属于提供(Provide)阶段的一部分?

What activity is part of the Provide stage?

Question

8  of 20
以下哪些步骤描述了采用VeriSM™模型的高层次流程(high-level process)?

What steps describe the high-level process for adapting the VeriSM™ model?

Question

9  of 20
VeriSM™模型的定义(Define)阶段形成关于良好服务的定义。

这项活动发生在以下哪个流程?

The Define stage of the VeriSM™ model produces a definition of what good service looks like.

During which process does this activity take place?

Question

10  of 20
服务测量的目标是什么?

Which is the objective of service measurement?

Question

11  of 20
组织发展迅猛,因此希望重新审视其所有流程,但又发现测试的风险过大。组织希望最大限度地减少因集成和测试错误发现滞后而产生的错误修复成本。

以下哪一种管理实践解决这个问题的效果最好

An organization is growing rapidly and therefore wants to reconsider all their processes. They find that testing is too risky. They want to minimize costs of fixing errors resulting from late discovery of integration and test errors.

Which management practice would best address this issue?

Question

12  of 20
敏捷如何能够支持服务管理?

How can Agile be used to support service management?

Question

13  of 20
DevOps如何提升服务管理实践?

How does DevOps advance service management practices?

Question

14  of 20
精益生产中区分了不同类型的浪费。

哪一类浪费属于“生产质量超出消费者需求”?

In Lean, different types of waste are distinguished.

What type of waste is “producing at levels of quality more than required by the customer"?

Question

15  of 20
以下哪一项属于用户体验(UX)?

What is an example of User Experience (UX)?

Question

16  of 20
持续交付如何积极影响变更控制流程?

How does continuous delivery positively impact change control processes?

Question

17  of 20
技术不断飞速变化,给服务管理带来了重大挑战。

下列哪一项属于服务管理中存在的共性挑战?

Technology is changing fast and this provides significant challenges for service management.

What is a generic challenge identified for service management?

Question

18  of 20
以下哪一项是云的主要优点?

What is a key benefit of cloud?

Question

19  of 20
一个组织决定利用SaaS解决方案控制其新的物联网(IoT)监控设备。

从服务管理的角度来看,以下哪一项重要,需要重点考虑?

An organization decides to use a SaaS solution to control their new Internet of Things (IoT) monitoring devices.

What is most important to consider from a service management point of view?

Question

20  of 20
一个组织希望打破“救火的工作模式”并转向主动模式。

应该首先关注VeriSM™模型中的哪项元素?

An organization wants to break out of fire-fighting mode and move to the proactive mode.

On which element(s) of the VeriSM™ model should the focus be first?